At DigixBD, we strive to provide high-quality digital products to our valued customers. However, due to the nature of digital downloads, we have specific guidelines regarding refunds to ensure transparency and fairness. Please read our refund policy carefully before making a purchase.
Eligibility for Refunds
We provide refunds under the following circumstances:
- Defective or Corrupted Files:
If the product you purchased is defective, corrupted, or cannot be accessed, we will investigate the issue and offer a replacement or refund. - Incorrect Product Delivered:
If you receive a product other than the one you purchased, we will provide the correct item or issue a refund upon verification. - Non-Delivery of Product:
If you do not receive the download link or file within the expected time, and our support team is unable to resolve the issue, you may request a refund.
Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Change of Mind:
Due to the instant nature of digital downloads, we do not provide refunds if you simply change your mind after the purchase. - Compatibility Issues:
It is the buyer’s responsibility to ensure that their device and software are compatible with the product before purchase. - Misuse or Modification:
Refunds will not be granted if the product has been tampered with, modified, or used inappropriately. - Failure to Read Product Description:
All necessary details about the product are provided in the description. Refunds will not be issued for claims related to features already disclosed. - Refund for Bundles:
Please note that due to the nature of our bundles, which contain a large number of files, we do not offer refunds if some files within the bundle do not work. Every effort is made to ensure all files are functional and of high quality. If you encounter an issue with specific files, please contact our support team, and we will assist you in resolving the problem.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Us:
Send an email to support@digixbd.com within 7 days of purchase, detailing the issue and providing proof of purchase. - Provide Evidence:
If applicable, include screenshots or other supporting documentation to help us resolve the issue quickly. - Resolution Timeline:
We aim to resolve refund requests within 5-7 business days. If approved, the refund will be issued to your original payment method.
Important Notes
- Refunds are only issued to the payment method used for the original purchase.
- We reserve the right to refuse a refund if we suspect fraudulent activity or abuse of our refund policy.
- For questions or concerns, you can contact our customer support team at support@digixbd.com
Thank you for choosing DigixBD. We are committed to your satisfaction and will do our best to ensure a seamless experience with our digital products.